Software developed for transit providers, by transit providers
Unlike many other NEMT and paratransit software providers, DispatchBot was born out of the pain many startup transit providers face on a daily basis. Our company originally began as a private NEMT operation based out of Washington state. After spending endless hours manually entering billing and trip data into spreadsheets and tracking rides and drivers with nothing more than a phone call, it was clear there had to be a better and more efficient way to operate our business.
DispatchBot was built to be the most reliable and secure NEMT software solution on the market, particularly for smaller, privately owned transit providers.
Rest Assured That Your Data is Secure
HIPAA requires stringent data protection and with DispatchBot’s network security, you can have peace of mind that your information is safe.
Some of our customers require full HIPAA compliance.
DispatchBot implements the strongest security practices and will enable you to maintain your HIPAA requirements.
Although all our users enjoy the benefits of our security practices, if your business requires HIPAA compliance, let us know and DispatchBot will sign a HIPAA Business Associate agreement.
Please contact us for more information.
.
User Account Security
DispatchBot uses industry standard security for user accounts.
All user accounts are required to be unique with a password. The passwords are hashed with an industry standard hashing algorithm and include a salt and pepper token to increase the strength.
No employees of DispatchBot have access to user passwords. Password recovery is done by an automated online tool so that DispatchBot employees do not have to manually reset a user password. Only the account owner ever has access to the real password.
Data Access
Logging and Auditing
All login attempts to DispatchBot, successful or otherwise, are logged and timestamped.
All actions taken within DispatchBot are logged, along with what actions took place. Upon request, DispatchBot has the ability to discover when and who made a change to any record.
DispatchBot Employee Data Access
DispatchBot employees have limited access to data.
The data available to a DispatchBot employee is only the amount needed to adequately service the account during support calls. This mainly includes organizational settings and organization employee accounts (e.g., ability to add or remove a user account.) All actions that DispatchBot employees take are logged and timestamped.
Data is never stored directly on an employees computer.
Your Organization’s Employees’ Data Access
Your employees can be given fine grained permissions based on their role in the company.
In general, drivers will only have access to the trips they are performing, and only to the data they need to know to perform the trip. This includes the passenger’s name and address and any notes you deem necessary. Dispatchers will have read access to all data and the ability to create trips, passenger records, etc. Only managers will have access to remove trips or delete accounts. DispatchBot keep track of what was deleted and when to ensure a complete audit trail. Only organization administrators have the ability to edit settings.
Employee access to DispatchBot can be revoked at anytime without consulting DispatchBot.
What Our Customers Are Saying
“DispatchBot’s support team is phenomenal! We have previously used other dispatching software companies only to find poor customer support. But with DispatchBot we have gotten help immediately (even on weekends!) via phone or email. We highly recommend DispatchBot!”
Scott Turk, Key Transit
