What is Paratransit?
Paratransit is an alternative mode of flexible passenger transportation that does not follow fixed routes or schedules. Paratransit is another term for dial-a-ride, accessible transportation or wheelchair equipped transportation. Many states provide Medicaid and other forms of non-emergency medical transportation through a centralized clearing house. This is known as non-emergency medical transportation (NEMT) brokerage.
Many of our customers receive large numbers of non-emergency medical trips from paratransit brokers. If you are a non-emergency medical transportation (NEMT) provider and are receiving trips this way, DispatchBot can automate much of the dispatching operation. Most brokers provide trips in an electronic file, usually a CSV file format, which is uploaded to DispatchBot. As DispatchBot imports the trips, they are paired with existing passenger records. This helps maintain consistent scheduling and reporting. All data is imported and maintained in DispatchBot including mobility aids, trip history, no-shows/cancelations, comments and the confirmation number or name.
What Our Customers Are Saying
“DispatchBot’s support team is phenomenal! We have previously used other dispatching software companies only to find poor customer support. But with DispatchBot we have gotten help immediately (even on weekends!) via phone or email. We highly recommend DispatchBot!”
Scott Turk, Key Transit